We ask that if you need to cancel or reschedule, you do so with a minimum notice of 48 hours prior to your scheduled appointment. This policy is in place to ensure that our schedule remains accessible to individuals who are committed to honoring their appointments. We acknowledge that unforeseen emergencies can occur, and we are open to discussing further options in such situations. We genuinely appreciate your understanding in this matter!

Charge details: Last-minute cancellations, rescheduled, or no-shows will be charged 50% of the total service fee for first-time offenses. For repeat offenders, 80% of the total service fee will be charged. If the card on file cannot be processed for payment, your account will show a past-due balance which will need to be taken care of before making another appointment. No-Show & Cancellation fee for Virtual Consultations is a flat fee of $50.

Your appointment means a lot to us and your time is reserved just for you. If an appointment is rescheduled more than 3 times in a row, we will assume you aren't serious about wanting a treatment and your appointment will be automatically cancelled. Clients who do this are blocked from future bookings.

If you arrive late to your appointment, we will do as much as possible in the time remaining, but the treatment will be completed at the original time scheduled. Our clients have always been appreciative to begin their facial treatments on time, and we strictly adhere to these policies to be respectful of everyone’s schedule.

Clients must have a valid credit card on file in order to book an appointment. All cards are vaulted securely in the Square payment system.

All major credit/debit cards and cash are accepted.

Gratuities are entirely at your discretion and are not included in the price of treatments.

We as that you please refrain from talking on your phone during treatment and set your ringer off to maximize the quality of your service. If you do have an emergency, we ask that you utilize one of the private phone rooms provided in the Link Office Building where Arkose Aesthetics is located.

As much as we love kids and furry friends, please leave them at home unless you require a service animal.

We are adamant about providing an extra clean environment for the sake of everyone’s health. We ask that you kindly reschedule your appointment in the appropriate time frame if you do not feel well or have any kind of contagious infection.

Sanitization is a top priority at Patrisha Luxe Beauty. We work with professional medical-grade disinfectants, sanitizers, sterilants, and other chemicals to clean all implements, equipment, and surfaces.

Implements are never reused before they are thoroughly disinfected. 

All linens are thoroughly cleaned and disinfected after each use. If at any time an item cannot be thoroughly cleaned after use it is disposed of.

Medical history forms must be filled out by all clients prior to your Initial Custom Treatment. This information is collected in order to ensure we have a clear understanding of your medical history, medications, active topicals being used, allergies, and recent surgeries. This will enable us to clearly identify any contraindications to treatments or products.

The goal is to always ensure you are an optimal candidate for treatment(s) and to identify if a treatment needs to be altered to suit your needs. Your health and safety are top priority – therefore it is mandatory to fill out all required forms and to be 100% honest in all answers. All medical information will be kept confidential and we abide by all privacy laws.

Due to the nature of our services, we currently do not service persons under the age of 18.

Arkose Aesthetics does not assume liability for lost or forgotten personal items.

Treatment and product pricing is subject to change at any time.

Specials/Promo/Sales can not be used or combined with any other offer, promotions, or third-party gift certificates and online vouchers.

All orders are processed and shipped as quickly as possible.

United States orders are shipped through USPS and take 5-7 business days after receipt of the shipping confirmation.

International orders are shipped through USPS and take 5-14 business days after receipt of the shipping confirmation.

If you have any questions about an order, please contact us at info@arkoseaesthetics.com.

Orders over $200 receive free shipping at checkout with the code "SHIPPING200". All other orders pay a flat fee rate of $10 and packages can be shipped anywhere in the US. We do not ship out of the country at this time.

We use USPS Priority Mail Insured.

Once your order has been shipped, you will receive an email confirmation with a USPS tracking number. Please allow up to 24 hours for your order to be processed by USPS.

For Indianapolis locals, we welcome you to order products online and schedule them for a convenient pickup time during business hours. A notification will be sent when your order is ready for pickup and you are welcome to stop in as soon as you receive the notification. All purchased items will be left in a bag at reception, no receipt is necessary!

If an item goes on back order, we will reach out to let you know and send the part of your order that is in stock first. When the item becomes available we will send you the remainder of your order at no additional charge for shipping.

Patrisha Luxe Beauty does not entertain refunds, exchanges, or returns for any of our products due to their inherent nature. This policy is applicable to all our services, physical products, and digital items. Furthermore, credits for PLB and the application of the total amount towards other products or services within our establishment are not permissible. Once products have left our premises, they are non-returnable under any circumstances. We retain the right to uphold and enforce this policy.